Information is a vital asset, both in terms of the clinical management of individual patients and the efficient management of services and resources. It plays a key part in clinical governance, service planning and performance management.
It is therefore of paramount importance to ensure that information is efficiently managed, and that appropriate policies, procedures and management accountability and structures provide a robust governance framework for information management.
This Policy should also be considered alongside the Confidentiality Policy.
Regulation 15: “Premises and Equipment”.
The organisation recognises the need for an appropriate balance between openness and confidentiality in the management and use of information.
The organisation fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information.
The organisation also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.
The organisation believes that accurate, timely and relevant information is essential to deliver the highest quality health care. As such, it is the responsibility of everyone in the organisation to ensure and promote the quality of information and to actively use information in decision making processes.
There are four key interlinked strands to the Information Governance Policy:
It is the role of the CQC Registered Manager to define the organisation’s policy in respect of Information Governance, taking into account legal and NHS requirements.
The CQC Registered Manager is also responsible for ensuring that sufficient resources are available to support the requirements of the policy.
The CQC Registered Manager is the designated Information Governance Lead in the organisation and is responsible for:
All staff, whether permanent, temporary or contracted, and contractors are responsible for ensuring that they remain aware of the requirements incumbent upon them for ensuring compliance on a day to day basis.
The organisation acknowledges that information is a valuable asset, therefore, it is wholly in its interest to ensure that the information it holds, in whatever form, is appropriately governed, protecting the interests of all of its stakeholders.
The organisation will, therefore, ensure that all staff, contractors and other relevant parties observe this policy, in order to ensure compliance with Information Governance and contribute to the achievement of the primary care objectives and delivery of effective healthcare to the local population.
A Caldicott Guardian is a senior person responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing. Each NHS organisation is required to have a Caldicott Guardian; it shall be the duty of the Board to designate a Caldicott Guardian for the Company.
Person identifiable information takes many forms. It can be stored on computers, transmitted across networks, printed or stored on paper, spoken or recorded. The organisation must safeguard the integrity, confidentiality, and availability of sensitive information.
No one from the organisation – (this includes staff employed by commercial partners and volunteer groups) – is allowed to share any person identifiable information unless it has been authorised by the organisation’s Caldicott Guardian. It is unlikely that this authorisation will be granted unless the access is on a need to know basis and justifiable against the Caldicott principles.
The Caldicott standard is based around six principles:
Confidential Waste is defined as ‘waste containing personally-identifiable information or waste which is business sensitive’. Below is a specific list of material classed as ‘confidential’ that would require secure disposal:
Legally, the Organisation is obliged under the provisions of the Data Protection Act 1998 to protect all personally-identifiable information and the seventh principle states that ‘Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data’.
The Organisation therefore recognises it has a duty of care to ensure all personally- identifiable and confidential information relating to the Organisation’s business activities is protected from the public domain and has an obligation to dispose of all clinical and non-clinical information under secure and confidential conditions. Through the proper control of the destruction of records, vulnerability to legal challenge or financial loss is minimised
It is the responsibility of all Organisation staff to ensure confidential information they are handling is destroyed effectively, securely and in accordance with this policy and procedure. Whether clinical or administrative, anyone who creates, receives and uses records has records management responsibilities, which includes the disposal of all documents.
Any breach of confidentiality should be classed as a security incident and reported in accordance with the Organisation’s Incident Reporting Policy.
In order to ensure the Organisation is meeting its legal requirements, it must ensure all records are appropriately retained for the maximum amount of time. All manual records that have reached the end of their lifecycle, in accordance with the Department Of Health Records Management: NHS Code of Practice.
It is the responsibility of all staff to ensure information they are handling is destroyed effectively, securely and in accordance with this policy and procedure. All manual records that have reached the end of their lifecycle should be destroyed using one of the following methods:
All queries with regard to the destruction of IT equipment and electronic media must be referred to the IM&T Lead.
We understand that no two injuries are the same. That's why our expert team creates individualized treatment plans based on your specific needs, ensuring a personalized approach to recovery.
Our highly skilled physiotherapists bring years of experience to the table. Whether it’s sports rehab or chronic pain management, our team has the expertise to help you recover efficiently.
We employ advanced diagnostic tools like ultrasound imaging and gait analysis to precisely identify problem areas and track progress throughout your recovery.
Our treatments lead to faster, longer-lasting recoveries, with many clients experiencing significant improvement in fewer sessions. Client success stories and testimonials reflect our commitment to quality care.
EXCELLENT Based on 132 reviews Rose Floyd2025-02-16Trustindex verifies that the original source of the review is Google. Mark was very informative at the consultation, and didn’t rush me into the injections. I went back 7/10 days later and it’s now been a fortnight since they went in. Previously I had pain daily and couldn’t walk very far. I am now enjoying being pain free Hannah-May Elmasry2025-02-11Trustindex verifies that the original source of the review is Google. Really knowledgeable and friendly physio, fully assess and explains things thoroughly would highly recommend andy muir2025-01-30Trustindex verifies that the original source of the review is Google. Mark is a wonderful knowledgeable practitioner, he explains things perfectly. I had hip steroid and hyaluronic injections and are feeling the benefits already. I would highly recommend Mark to anyone. Rebecca Benson2025-01-27Trustindex verifies that the original source of the review is Google. Worth his weight in gold. This guy has been a godsend to me. After experiencing extreme levels of pain for three weeks with whiplash after a car accident.. I’d tried another physio as well as attending my GP several times for medication and nothing had touched me. I was becoming depressed with the level of pain I was experiencing… Mark did an extremely thorough consultation, talked me through options and got to work. After my first session I felt some relief, though the benefits continued throughout the day; That evening was the first evening I didn’t have vice crushing headaches from moving my neck downwards and that night was the first night I hadn’t woken up in the middle of the night needing to take pain medication. The following day he did more work on the front of my neck and I practically floated out of the place. I really can’t recommend him enough. For the first time in three weeks I see some light at the end of the tunnel. I’d never experienced pain like it before, but he’s really made such a difference in such a short space of time. Professional, experienced and a lovely person. Thank you so much. Robert Serkis2025-01-10Trustindex verifies that the original source of the review is Google. Highly recommend seeing Mark Boundy I had very bad hip problem which had lasted a year Mark administered a cortisone and lubricant injection 10 months ago the pain eased very quickly and it's improved to where I don't have a problem darren ross2025-01-04Trustindex verifies that the original source of the review is Google. Booked in to see Mark regarding a hip/glute issue. Following an initial consultation I booked a dry needle appointment (which he managed to get in the same day for me) provided immediate relief to the issue. Was prescribed some exercises and stretching to help moving forward. Great service, reasonably priced and provided clear answers to all my questions. Good to know I have a reliable option for any future problems Wayne Price2024-12-14Trustindex verifies that the original source of the review is Google. Shoulder pain for a long time got unbearable. And literally 1 visit and within 3 days pain free Debbie Tasker2024-12-05Trustindex verifies that the original source of the review is Google. Finding Mark has been life changing, I have had years of back problems since the birth of my second child, After over doing it at the gym, I was in terrible pain and discomfort, a feeling I deal with often, We found Mark, so friendly, helpful, and extremely knowledgeable, he was able to help me with dry needling, which made a huge difference to my ability to move better, along with physio which was intense but so amazing, moving forward to where I am today! After feeling so broken for so long, I see the light at the end of the tunnel all thanks to Mark 🙏🏻 Forever grateful. Thank you 🙏🏻 Emma Wheat2024-11-11Trustindex verifies that the original source of the review is Google. Mark was recommended to my hubby who was suffering with a very bad knee. Lots of pain when walking/bending and very swollen. I dropped him off to have his knee assessed, he was impressed with the ultrasound scan Mark did (got alot more information about the state of his knee after 15 minutes with Mark than after an MRI with NHS!). Steroid & thick oil were given as an option as the knee was a bit of a mess, osteoarthritis and cartilage torn. Mark offered no guarantee but it was deemed worth a try. It was the right decision. 3 weeks in and there is no pain - used to be constant pain. Less discomfort - used to ache. No swelling. The result is he can now walk & kneel down better than he has in about 20 years. Lesley2024-10-14Trustindex verifies that the original source of the review is Google. I can’t rate Mark highly enough. I previously visited him a few years ago for Achilles heel pain and swelling which he swiftly assessed was related to issues in my hip and after a few sessions he resolved my issue. When I had pain in the ball of my foot recently, I visited him again after the NHS were unhelpful. Mark immediately knew that I was suffering with Mortons neuroma for which he administered a steroid injection guided by ultrasound. It’s very clear that Mark is very skilled and knowledgeable in his field, he also makes you feel very at ease and explains the whole treatment process carefully. Even though Mortons neuroma tends not to go away completely I am now almost pain free following the treatment. I would highly recommend Mark to others.
At Rebound Physiotherapy, our commitment to providing top-quality care is reflected in the numerous awards and certifications we’ve earned over the years. From industry accolades to professional certifications, these recognitions highlight our dedication to innovation, expertise, and patient success.
After completing a Biology BSc, my journey in physiotherapy began in 2004 at King’s College, London. I spent eight years in the NHS, where I saw how long waiting lists and short appointments hindered effective rehabilitation. This led me to pursue an MSc in Manual Therapy in 2015, becoming a member of the MACP.
I moved into private practice at Oxford Sports Physio & Pilates, where I helped rehabilitate high-level athletes, including GB rowers and Oxford University sports teams. Today, I’m an expert generalist with a passion for treating a variety of musculoskeletal issues.
While I don’t specialize in one area, I have a keen interest in using MRI machine for diagnostics and injection therapy, which allows me to offer precise, effective treatments. Combined with medication prescription, I provide a comprehensive range of musculoskeletal care.
MSc, BSc (Hons), MMACP,
MSOMM
Non-medical Prescriber & Ultrasound Guided Injector
At Rebound Physiotherapy, we’ve transformed the lives of countless clients, guiding them from pain to recovery and enhanced well-being. Now it’s your turn to experience the benefits of expert physiotherapy. Our dedicated team is here to support you on your journey to better health.